Terms of Service

Dr Psy ("Platform", "we", "us") is an online telepsychiatry platform that connects patients with licensed psychiatrists for video-based mental health consultations. The platform is operated in India and accessible at drpsy.terradigitalizedynamics.com.

Services offered include:

• Secure video-based psychiatric consultations (first consult and follow-up)
• Appointment scheduling and management
• Online prescription generation and transmission, where legally permissible
• Self-assessment and mental wellness screening tools
• Mental health education content, including health tips, awareness videos, and blogs
• AI-assisted chatbot support, for non-clinical information only
• Tele-psychotherapy and tele-counselling sessions

To use this platform, you must:

• Be physically located within the territory of India at the time of consultation.
• Be 18 years of age or older, or be a minor accompanied by a parent or legal guardian who provides consent.
• Provide valid identity proof as requested prior to your consultation.
• Provide accurate and honest information to your consulting psychiatrist.
• Not seek services for any illegal or prohibited purpose.

Children under 16 years must be accompanied during the consultation by a parent or legal guardian whose identity and relationship with the child must be verified. For children aged 16-17, parental consent is still strongly recommended.

Crisis helplines in India:

• iCall (TISS): 9152987821
• Vandrevala Foundation: 1860-2662-345 (24x7)
• NIMHANS Helpline: 080-46110007
• National Emergency: 112

Telepsychiatry on this platform is an elective, scheduled service. It is not a substitute for in-person psychiatric care in all situations. Your psychiatrist retains professional discretion to recommend in-person consultation at any stage.

The AI chatbot (MaankiAi) on this platform is informational and supportive only. It is not a clinical tool, does not provide diagnoses, and does not replace a consultation with a licensed psychiatrist.

By using this platform, you agree to:

• Provide your true identity, accurate age, and correct contact information, and submit to identity verification before each consultation.
• Disclose your physical location at the time of each consultation, as required by the Telemedicine Practice Guidelines 2020.
• Take responsibility for the accuracy of the information you share with your doctor.
• Maintain your scheduled appointments and notify the platform if you need to cancel or reschedule.
• Attend consultations from a private location to protect your own confidentiality.
• Not record any consultation, audio or video, without prior explicit consent from your doctor.
• Not share, post, or distribute consultation recordings, screenshots, or case notes on any social media or public platform.
• Comply with the treatment plan, including medication instructions, follow-up appointments, and referrals as recommended.
• Immediately seek in-person emergency care if your condition worsens acutely, rather than waiting for a scheduled consultation.

The following consents are required before or during your consultation:

You may withdraw consent to telemedicine at any time. Withdrawal does not affect your right to future in-person care or access to your medical records.

Prescriptions on this platform are issued in accordance with the Telemedicine Practice Guidelines 2020 medicine lists:

All prescriptions are issued in generic drug names only. Your psychiatrist will arrive at a provisional or definitive diagnosis before issuing any prescription. A prescription cannot be issued based on a recorded asynchronous consultation; all prescribing requires a live, real-time consultation.

Prescribing injectable psychotropic medications online is only permitted between a psychiatrist and a registered medical practitioner or supervised healthcare worker, not directly to a patient.

The following are strictly prohibited on this platform:

• Providing false identity, age, or location information to obtain consultations or prescriptions.
• Seeking prescriptions for List C prohibited medications, or attempting to obtain medications for unauthorised purposes.
• Recording consultations without explicit prior consent from all parties.
• Sharing, posting, or distributing consultation content on social media or any public platform.
• Using the platform from outside the territory of India.
• Attempting to obtain asynchronous consultations or pressuring doctors to prescribe based on recorded interviews.
• Impersonating another person, or initiating a consultation on behalf of a patient without proper authorisation documentation.
• Using self-assessment tools as a substitute for professional diagnosis.
• Attempting to contact individual doctors through personal social media accounts or channels other than the platform's official channels.
• Using the platform for any commercial purpose, resale, or data harvesting.

Violation of these prohibitions may result in immediate termination of your access, reporting to appropriate authorities, and legal action where warranted.

If during a consultation your psychiatrist assesses that you are at immediate risk, the psychiatrist is authorised to:

• Alert emergency services using your disclosed location.
• Make mandatory reports as required by law, such as POCSO Act 2012, Section 19 for child safety situations.
• Terminate the telepsychiatry consultation and require in-person care immediately.
• Contact your nominated representative or emergency contact.

These actions are taken in your best interest and in compliance with the Telemedicine Practice Guidelines 2020 and Mental Healthcare Act 2017.

Doctor's rights and discretion: Your psychiatrist has the professional right to:

• Decline to proceed with a consultation at any time if clinical or ethical standards cannot be upheld.
• Recommend in-person care at any stage.
• Refuse to prescribe if adequate information is unavailable or a provisional diagnosis cannot be reached.
• Terminate the session if the patient is abusive, uncooperative, or places others at risk.

Technology interruptions: If the consultation is interrupted due to technical failure, the platform will attempt to reconnect. If reconnection is not possible, a new appointment will be offered. Fees for interrupted consultations are assessed case-by-case based on the time elapsed and content discussed.

Asynchronous consultations prohibited: No doctor on this platform may conduct consultations based on pre-recorded videos reviewed offline. All consultations must be live, synchronous, and interactive.

Duration: Standard psychiatric consultations are approximately 10-15 minutes. Tele-psychotherapy sessions are 30-45 minutes. Additional preparation and documentation time is included in the consultation fee.

Consultation fees are displayed clearly on each doctor's profile page before booking. By confirming a booking, you agree to pay the stated fee.

• Fees are charged per consultation session and are inclusive of all taxes.
• A receipt or invoice will be issued for every consultation.
• Tele-psychotherapy sessions are charged at the same rate as in-person therapy sessions.
• If a consultation is terminated early due to a patient's breach of these Terms, no refund will be issued.
• If a consultation cannot be completed due to a technical fault on the platform's side, a full refund or rescheduled session will be offered.
• The platform does not sell or courier medicines; fees are for clinical consultation only.

Dr Psy is a technology platform connecting patients with independent licensed psychiatrists. The medical advice, diagnosis, and prescriptions are the professional responsibility of the individual psychiatrist, not the platform operator.

• The platform does not guarantee specific clinical outcomes.
• Self-assessment tools on this platform are screening aids only and do not constitute a clinical diagnosis.
• The platform is not liable for outcomes arising from inaccurate information provided by the patient.
• The platform is not liable for outcomes arising from the patient's failure to follow up, take medications as prescribed, or attend recommended in-person care.
• Medicine and information technology are both rapidly evolving, so some information on this platform may become outdated. Readers are advised to verify information with their psychiatrist.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

These Terms are governed by the laws of India. Any disputes arising from or relating to your use of this platform shall be subject to the exclusive jurisdiction of the courts in India.

Applicable laws include but are not limited to:

• Telemedicine Practice Guidelines, 2020
• Mental Healthcare Act, 2017
• Information Technology Act, 2000, as amended
• Consumer Protection Act, 2019
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• National Commission for Allied and Healthcare Professions Act, 2021

We encourage you to contact us first to resolve any dispute amicably. If a resolution cannot be reached within 30 days, either party may approach the appropriate consumer forum or legal authority.

We may revise these Terms to reflect changes in law, platform features, or clinical guidelines. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email at least 14 days before changes take effect.
• Display a notice on the platform for 30 days after significant updates.

Continued use of the platform after the effective date of any revised Terms constitutes your acceptance of those Terms. If you disagree, please discontinue use and contact us to close your account.

For questions about these Terms, complaints, or to exercise your legal rights as a patient:

You can also review our Privacy Policy.